Expert-Level Knowledge at Your Fingertips, Delivered Directly to Your Facility
Our highly skilled technicians can be dispatched to your facility to help you
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4 Hour Minimum Charge
All rates are hourly per technician, door to door. Any site related delays effecting the technician start or completion of required service will be charged at applicable rate. These may include, but are not limited to: site access, waiting on onsite personnel or skilled trades, and plant escort. Travel Time is billed outside of on-site time.
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Parts & Consumables
Any required parts or consumables required to complete the field service and restore equipment will be billed at the applicable cost.
When possible, customers will be quoted on parts prior to installation. Core exchanges may be possible.
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Additional Expenses
Any associated travel expenses will be billed at cost. These may include, but are not limited to:
– Airfare
– Auto Rental
– Lodging/Hotel
– Per Diem $45 per technician
Royal City Industrial will make every effort to dispatch a Service Technician within the required time frame. Authorization or a Purchase Order (PO) must be received to cover service rates, travel time and associated expenses outline herein.
Description
Service
Rate/Hour
Monday to Friday. 7am to 5pm
Standard
$125.00
Monday-Friday, 5pm to 7am. Saturday and Sunday, all day
Premium
$150.00
STAT holidays, all day
Holiday
$200.00
Travel time applies to all service requests
Travel
$100.00
per km per car
Mileage
$0.55
Includes integration services
Engineering
$150.00
Due on Receipt of Invoice unless terms have been previously established with returning customers. HST extra, CDN funds